Empathize with those affected and let them know everything is operating as normal.
Posted Feb 23, 2021 - 11:05 CET
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Feb 23, 2021 - 10:55 CET
Identified
As you continue to work through the incident, update your customers frequently.
Posted Feb 23, 2021 - 11:01 CET
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.